Technical Support Specialist Level 2

November 16, 2020

Are you passionate about state of the art technologies?  Join Kontron Canada as an L2 Technical Support Specialist!  We are looking for a dynamic and versatile candidate interested in micro-computing, electronics and embedded software. Please note that it is not a call center position.

Kontron is at the forefront of embedded computing technologies in industrial, medical, automotive and telecommunication industries to help our customers roll-out exciting new services for both enterprises and every-day consumers.  Being part of our team means investing in exciting and diverse challenges in the most modern international markets.

You will be a technical expert helping our customers to implement our products within their architecture. If you want to pursue your training and have a fascinating career path that evolves with the cloud-based networking, then Kontron is the right place for you.  Send us your cv.

To get a taste of the work environment at Kontron Canada, watch the following video in French:

In order to facilitate the reading of this text, we have used the masculine as a neutral gender to designate both women and men.

AN OVERVIEW OF THE CHALLENGES AHEAD:

  • You will provide technical expertise to support our sales force to promote interest in Kontron solutions and to help closing business;
  • You will capture customers’ needs, identify and proactively tailor creative and innovative solutions to customers particular requirements while preserving profitability for both parties;
  • You will manage a technical relationship with corporate customers while taking ownership of information research, troubleshooting, diagnosis and resolution of the customer’s technical issues both in challenging dense server applications and software lifecycle maintenance;
  • You will provide various services and world class technical expertise which may involve going at a corporate customer’s site, if needed;
  • Finally, you will prepare and conduct technical trainings on latest Kontron solutions, tools and technologies, if needed.

YOU WILL IMPRESS US IF YOU HAVE:

  • Education:Bachelor’s degree or equivalent experience;
  • Specialization: Computer Engineering or Electrical Engineering;
  • Experience: Ideally a minimum of 2 years in technical support or sustaining engineering activities, as well as network administration experience, mainly with servers and/or integrated solutions to services in virtualized environments (OpenStack, VMWare);
  • Profile: Customer centric, strong communication and interpersonal skills, tact and firmness, self-motivated and determined, readily takes ownership, responsible with good organizational capacities, leadership, resourcefulness, works well under stress, ability to work effectively in a group or independently, and ready to travel a few times per year;
  • Assets: Good knowledge of various virtualization and “Containers” technologies as well as orchestration tools for Cloud solutions (such as OpenStack, VMWare/vSphere, Kubernetes, docker) with administrative experience and troubleshooting of Linux-based systems, great understanding of the network stack (especially L2 and L3 technologies), processor boards, and/or integrated solutions based on Intel architecture in telecom/datacom, industrial, medical or other types of applications;
  • Languages: Bilingual (English and French) written and spoken.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

  • A competitive salary;
  • A generous vacation policy and a large number of personal days;
  • An advantageous collective insurance program, including telemedecine;
  • A collective RRSP program in which Kontron Canada contributes;
  • Good balance between work-family-personal life;
  • Social and sports activities, including access to a volleyball and soccer field;
  • Various training for your professional development;
  • A stimulating career path in various sectors of activity;
  • Dedicated days for individual and team innovation projects;
  • A modern facility with state of the art equipment;
  • And much more…

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